Notice Headline
Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae. here
Becoming One State Swim
Enhancing your family’s swim school experience
Welcome to the State Swim Customer Hub—your one-stop resource for all the details you need about the exciting changes ahead. Whether you prefer a quick overview by watching the video above or diving into the detailed sections on our new brand, updated program and class names, and booking system transition, you’ll find everything you need right here.
Looking for a particular section?
The Timeline
Important Dates You Need to Know
Access To New System
March 17
You can log in to our new booking system starting on this day; however, please note that adjustments and new bookings for lessons between 17 March and 31 March are temporarily unavailable. However, adjustments and new bookings from 1 April can be made in the new system from March 17.
Digital Blackout Period
March 17 - March 31
During this period, any changes or new bookings cannot be processed online during this period. If you need to adjust a booking or schedule a new session, please visit your swim school in person or give us a call.
New System Live
April 1
The new booking system will be fully operational, and you can manage your bookings online as usual. Additionally, this is when our new class names will take effect across all locations. You will be sent an email informing you of the updated name for your class.
Our New Look
As we reunite the two State Swim families, we’re excited to introduce our refreshed brand identity! You’ll notice our updated logo, enhanced signage, and a cohesive visual style across all our schools. This evolution represents a new chapter in our history—one that celebrates our shared journey and our commitment to delivering an exceptional swim school experience.
New Program Names
Starting April 1, you’ll see updated program and class names that align with the wider State Swim group. While the names are new, rest assured you’ll receive the same high quality aquatic education. We will be emailing customers to inform you of your new class name. You won't have to do anything, your current enrolment will be automatically updated.
Booking System Upgrade
Our new booking system is designed with you in mind—making it easier than ever to manage your family’s swim classes. Here’s what to expect:
Transition Begins: On March 17, we switch to our new system. You can log in right away; however, please remember that online booking adjustments and new bookings won’t be available until April 1.
Digital Blackout Period (March 17 – April 1): During this time, if you need to make any changes, simply visit your swim school or give us a call.
New Features from April 1
Multi-Child Booking
Book classes for all your children from one screen.
Voucher Management
Easily view vouchers and manage Make-Up bookings.
Progress Reports
Check on your child’s progress in real time.
Can't Attend A Lesson?
Cancel and reschedule lessons effortlessly.
Manage Billing
Update your billing information with ease.
Using The New Booking System
To help you get started, our partner UDIO have prepared a handy videos that will guide you through how to complete common tasks in the App. You can download the app from the Apple App Store and Google Play Store.
Overview of the app and how to make a booking
Get familiar with the State Swim App. This walkthrough highlights all the key features and settings available to you in the portal, ensuring you make the most of your experience.
Frequently Asked Questions
What happens during the blackout period from March 17 to March 31?
During this period, online adjustments and new bookings will be temporarily disabled. Please visit your swim school or call us directly for any booking changes.
Will I need a new online account?
Yes. Once your account has been created we will send you an invite link to create a new online account. Expect this invite to arrive in your inbox from March 17.
When can I start using the new booking system?
You can log into the new system from March 17; however, it will only allow bookings and adjustments from April 1. Bookings and adjustments between March 17 and 31 March will be manual. Please visit your swim school or call us directly for any booking changes during this period.
How do the new program names affect my current classes?
The changes are very minimal. The program structure and quality remain the same with an additional level added to the Learn To Swim program. The new names come into effect from April 1.
Will I need to download a new app?
Yes! Search “State Swim AU” in the App Store or Google Play Store. The app is designed to help you manage all your bookings easily—from booking classes for multiple children to viewing progress and updating billing settings.
What if I have questions during this transition?
If you need further assistance, please use the “Need Help” form below, or contact your swim school directly by phone.
Copyrights 2024 | State Swim™ | Terms & Conditions | Privacy Policy