Terms of Service
Simpatico
Effective Date: September 21, 2025
IMPORTANT SMS & AUTOMATED COMMUNICATION NOTICE
By opting in through our website forms, you agree to receive automated messages and emails related to:
Opt-in confirmation
Booking confirmation
Appointment reminders
Appointment cancellation or rescheduling notices
You will not receive unrelated automated marketing messages unless you separately opt in to such communications.
SMS Unsubscribe Instructions
You may cancel the SMS service at any time.
Text STOP to unsubscribe.
You will receive a confirmation message and no further SMS messages will be sent.
To cancel an appointment:
Text CANCEL to the shortcode.
You will receive a confirmation of your cancellation.
For assistance:
Message frequency may vary.
Message and data rates may apply.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to mobile carrier availability, network conditions, and factors outside our control.
We do not guarantee the delivery, timeliness, or accuracy of SMS messages.
Carriers are not responsible for charges, errors, or service interruptions related to SMS messaging.
Message Frequency Disclosure
You may receive:
One message upon opt-in confirmation
One booking confirmation
Up to five (5) reminder messages prior to your scheduled appointment
One message if an appointment is canceled or marked as no-show
For questions about your text or data plan, please contact your wireless provider.
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the website located at:
and all related services, applications, SMS communications, events, and platforms operated by Level Connections, Inc. (“Company,” “we,” “our,” or “us”).
By accessing or using our website or services, you agree to these Terms. If you do not agree, do not use our services.
2. Eligibility
You must be:
At least 18 years old
Legally able to enter into binding agreements
Using the services for lawful purposes
By using our services, you confirm that you meet these requirements.
3. Description of Services
Simpatico provides:
Personalized matchmaking services
Relationship coaching
Social events and mixers
Online member platform access
Consultation appointments
SMS and email communications related to services
We do not guarantee romantic matches, long-term relationships, marriage, or specific outcomes.
4. No Guarantee of Results
Matchmaking and relationship outcomes depend on personal effort, compatibility, and external factors.
We do not guarantee:
A specific number of matches
Relationship success
Engagement or marriage
Emotional compatibility
Participation does not ensure romantic results.
5. User Responsibilities
You agree to:
Provide accurate and truthful information
Maintain respectful conduct toward members and staff
Not harass, abuse, or mislead other members
Not misuse, copy, or distribute member information
We reserve the right to remove members for inappropriate behavior.
6. Payment Terms
Fees are displayed at the time of purchase or agreement
Payments must be made using approved methods
Prices are subject to change without notice
All sales are final unless otherwise stated in writing
If installment plans are offered, failure to pay may result in suspension of services.
7. Refund Policy
Unless explicitly stated in a separate written agreement:
Consultation fees are non-refundable
Membership fees are non-refundable
Event tickets are non-refundable
We reserve the right to review exceptional circumstances at our discretion.
8. Intellectual Property
All content on the Site, including:
Logos
Branding
Text
Graphics
Program materials
Coaching frameworks
are owned by Simpatico and protected by intellectual property laws.
You may not copy, distribute, or reproduce materials without written permission.
9. Confidentiality
Member information, matchmaking profiles, and private data must remain confidential.
You agree not to:
Share screenshots
Publicly post member information
Use information outside intended matchmaking purposes
Violation may result in termination.
10. Account Termination
We reserve the right to suspend or terminate access if:
You violate these Terms
Provide false information
Engage in harmful conduct
Termination may occur without prior notice.
11. Limitation of Liability
Services are provided “as is” and “as available.”
To the fullest extent permitted by law, Simpatico shall not be liable for:
Emotional distress
Relationship disputes
Indirect or incidental damages
Loss of data
Personal decisions made based on introductions
Your use of the service is at your own risk.
12. Indemnification
You agree to indemnify and hold harmless Simpatico, its officers, employees, and affiliates from any claims arising from:
Your conduct
Your use of services
Violation of these Terms
13. Privacy Policy
Your use of services is also governed by our Privacy Policy:
( add your privacy policy link)
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes shall be resolved in courts located in California.
15. Changes to Terms
We may modify these Terms at any time. Updates will be posted with a revised effective date.
Continued use of services constitutes acceptance of updated Terms.
16. Contact Information
Simpatico
7966 Joshua Tree Lane, Jacksonville Florida 32256